1. What’s in this policy?
This policy tells you:
- what information we might collect about you
- how we might use that information
- when we might use your details to contact you
- what information of yours we might share with others
- your choices about the personal information you give us
2. What does this policy cover?
This policy covers the services that are offered by by3pm Holding B.V.
And sometimes it covers services offered by parts of our organization that operate as separate entities, such as kennethlim.net, kennethlim.nl, marketingalumni.nl, milkelele.com and studentsmeetalumni.com.
But only when those services link to this policy or tell you it applies.
What’s not covered in this policy?
Our services sometimes link to services run by other companies, like playing our videos hosted on Wistia. Those companies have their own privacy and cookies policies, so remember that the information you give them will follow their rules and not ours.
3. How do you protect my personal information?
We’re strongly committed to keeping you and your company’s information safe. And to do this we design our services with your safety in mind.
At the same time, no service can be completely secure – if you have any concerns that your personal information has been put at risk, for example if someone could have found out your password, please get in touch straight away.
Where we store your information
Some companies that provide services to us run their services from outside the European Economic Area. We only let that happen if we are satisfied with their levels of security. Keep in mind that when you give us personal information, it could be being transferred, stored or processed in a location outside the EEA.
4. What types of personal information do you collect about me?
We’ll give details about why we need your personal information and how we’ll use it before you begin, unless it’s obvious.
Information that you give us
We might ask for your name and contact details, depending on what you’re doing.
Devices are lots of things like:
- your computer
- your mobile
- your TV
- your tablet
- your voice-enabled device
We automatically collect some technical information from these devices and web browsers even when you’re not signed in. This might include:
- IP (internet protocol) address
- device ID
- app ID
- vendor ID
Information on your activities outside our website(s) when you talk about us
Like if you’ve mentioned us in a Twitter post, we’ll collect your Twitter handle.
What if I have an account?
When you register for an account, or update your details or settings we ask for some personal information, like your email address and telephone number.
We also collect information about how you use our services, like the documents you upload or download.
5. How long will you keep my personal information?
When you give us any personal information, we’ll always stick to these principles:
- we only hold your information for as long as we do the activities we told you about or have a valid reason to keep it
- we think about what type of information it is, the amount collected, how sensitive it might be and any legal requirements
- we design our services so that we don’t hold your information any longer than we have to
- we may close your account if you haven’t used it in the last year. We’ll send you an email to tell you that we plan to do this before we delete anything, so please check to see if we’ve sent you any emails about this
6. How can you use my personal information?
We have to have a valid reason to use your personal information. It’s called the “lawful basis for processing”. Sometimes we might ask your permission to do things, like when you subscribe to an email. Other times, when you’d reasonably expect us to use your personal information, we don’t ask your permission, but only when:
- the law says it’s fine to use it, and
- it fits with the rights you have
We use your information for these types of things:
- to deliver our services and to provide you with information about them
- to deal with your requests, complaints and enquiries
- to help us understand what kind of services you might use and sometimes how you might share things with other people.
- to research and innovate
- to contact you about various things
7. When will you use my information to contact me?
We might use your information to contact you about different things, like:
- to check with you about any service or activity you’ve signed up for
- to answer you when you’ve contacted us, or to respond to a comment or complaint
- to invite you to take part in interviews and/or surveys, which are always voluntary
- to send you notification on your device if you’ve selected them in your settings
We’ll only contact you when we need to or when you’ve given us permission.
We’ll never contact you to ask for your account password.
8. Will I be contacted for marketing purposes?
We’ll only send you marketing emails or contact you about services if you’ve agreed to this.
Keep in mind, even if you unsubscribe, we may still contact you.
Will my personal information be used when you advertise with other companies?
No, it will not.
9. When do you share my personal information with others?
We’ll never sell your personal information. We do share it with others in these ways:
- When you make something public, like post a comment which the public can see.
- When we use other companies to power our services: in order for us to give you quality experiences and to understand how you’re using our services we often use other companies to process your personal information on our behalf. For example, sending you emails to update you of recent news and/or publications. We make sure that your personal information is looked after as if we were handling it directly. We carefully select these companies, only share with them what they need to do the work and we make sure they keep your information secure.
- When you use another company’s service that connects to us, like voice-enabled devices.To access our services through a voice-enabled device, like Amazon Alexa, you need to connect your device to our services. It’s completely up to you if you want to use our services in this way.
- Sometimes by law we have to pass on your information to other organizations.
- We might also share your information if we have to by law, or when we need to protect you or other people from harm.
10. What’s different for kids and teens?
If we need your parent or guardian’s permission, we’ll give you clear details about what’s needed at the time.
We can only use your personal information if we have a valid reason.
We share personal information about you to others but we follow some rules. The main rule is we never sell your personal information to anyone.
We might ask you to tell us your age to make sure you use parts of our services that are suitable for you.
Sometimes we’ll need to get in touch with you but we’ll always follow these rules:
- It’s safe to use us: It’s our job to keep your personal information safe and secure.
- Human beings and not robots will make the big decisions that affect you
You’ve got privacy rights, the same as adults, so get to know what they are.
11. Can I delete my information?
This depends on what information you’re talking about.
If you’re talking about an account
You can delete your account. Your account information is immediately deleted. Keep in mind:
- we keep a record of how you’ve used our services, but this information can’t be linked back to you
- we also keep anything you’ve uploaded or commented on
What about other information I’ve shared with you?
We might have collected other personal information that you might ask to be deleted that has nothing to do with your account.
12. What are my rights?
You have the right to:
- request a copy of your information
- not let robots make big decisions about you
- to ask us to correct information that’s wrong, to delete it or to request that we only use it for certain purposes
- to change your mind, and ask us to stop using your information. For example, unsubscribing from any marketing emails
Bear in mind, sometimes we might not be able to help. Like if the law tells us we can’t or it forms part of our journalistic output.
What are cookies and tracking technologies?
Cookies are bits of data which are stored in your computer or mobile when you visit a website or app.
There are also similar pieces of tracking information we collect.
To do a few different things:
- to remember information about you, so you don’t have to give it to us again. And again. And again
- to keep you signed in, even on different devices
- to help us understand how people are using our services, so we can make them better
- to find out if our emails have been read and if you find them useful
A few things on our websites wouldn’t work without some cookies. Tech people call these “strictly necessary cookies”. They’re always on when you visit us.
But we want to use others like functional, performance and marketing cookies to make your experience more enjoyable. We’ll only use them if you’ve agreed. You can always change your mind.
Bear in mind there are some other cookies out there from other companies. These “third-party cookies” might track how you use different websites, including ours. For example, you might get a social media company’s cookie when you see the option to share something. You can turn them off, but not through us.
How long do cookies last?
Some are erased when you close the browser on your website or app. Others stay longer, sometimes forever, and are saved onto your device so they’re there when you come back.
How do I control my cookies and tracking?
When you first visit us, we’ll tell you about our cookies and ask you to agree if we can use them. You can always change your mind by going to your settings.
Stopping all cookies might mean you can’t access some services, or that some of them might not work properly for you.
Another way to control some tracking is in the settings on your device.
14. How will I find out about changes to this policy?
We update this policy sometimes. If we make important changes, like how we use your personal information, we’ll let you know.
If you don’t agree to the changes, then you can always stop using our services, delete your account and stop giving us any more personal information. We’d be sorry to see you go.
15. How can I contact you?
Find out more and contact us about your rights.
For any other questions or comments about this policy, contact us at firstname.lastname@example.org
We’re regulated by the Autoriteit Persoonsgegevens. You can also contact them for advice and support.